Spokane Tribe Casino Restaurant Menu

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The Coeur d’Alene Casino is set to reopen May 1, according to the Coeur d’Alene Tribal Council.

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But that won’t happen without strict safety measures, including a requirement for everyone to wear masks, increased distance between seating at restaurants, lounges and games, plexiglass barriers in some locations and enhanced cleaning.

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All concerts and large events have been rescheduled, according to the tribal council. The Spa Ssakwa’q’n, the High Mountain Buffet, bingo and horse races will remain closed initially.

The Coeur d’Alene Casino Resort Hotel will reopen in a limited capacity on Monday.

“Our guests and our employees are like family to us, so this time has been difficult for everyone. We are excited to open our doors after such a lengthy, but necessary closure,” casino CEO Laura Stensgar said in a statement.

The casino closed on March 20, five days before Idaho Gov. Brad Little announced his statewide stay-home order, which is set to expire April 30.

Little outlined a phased plan Thursday to begin reopening Idaho during the course of eight weeks as long as the state’s downward trend of infections continues. Restaurant dining rooms, gyms and hair salons won’t open until mid-May under that plan.

“We made the difficult decision to enact an early stay-home order and shut down the casino, which is an essential tribal operation that keeps many of our other vital programs running,” Ernie Stensgar, chairman of the Coeur d’Alene Tribe, said in a statement. “Our swift and deliberate actions worked to keep our community safe. The curve has flattened in our region.”

Casino employees did not lose their jobs, wages or benefits during the closure, according to the tribal council.

At the point the casino closed, Kootenai County had reported three cases, according to the Panhandle Health District. It had 59 on Thursday, an increase of 10 from last week.

The reservation itself, along with Benewah County, where the tribe is headquartered in Plummer, have no confirmed cases.

The Tribal Council also announced it plans to reopen the rest of the reservation in phases.

“Based on local trends and the consistently low number of confirmed cases in the region, we believe we can safely start to reopen the reservation,” Stensgar said. “Protecting lives and protecting livelihoods don’t have to be mutually exclusive. We have a plan that we believe can do both and frankly, it is time to take action.”

The tribal council appointed a task force to formulate that plan in line with federal guidelines for social distancing and sanitation.

The Spokane Tribe of Indians went into a partial shutdown – including the closure of the Spokane Tribe Casino in Airway Heights – in mid-March and could reopen May 4, in line with Washington Gov. Jay Inslee’s planned stay-home order expiration.

The Kalispel Tribe of Indians shut down much of its reservation on March 16 after a visitor to the Northern Quest Resort & Casino in Airway Heights tested positive for COVID-19. Officials have not announced any plans to reopen.

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STC Mission Statement: Our mission is to provide our Guests' with a fun, memorable and engaging experience by exceeding our Guests' expectations.

Spokane

POSITION SUMMARY

The Three Peaks Restaurant Server is responsible for all service of food, beverage, and Keno requests and guest interaction within the Spokane Tribe Casino's Three Peaks Restaurant. The Server is responsible for consistently providing timely and exceptional guest service in accordance with the STC Mission Statement. The Server recognizes guest needs and is able to assist an answer questions in a professional and friendly manner. The Server also must communicate effectively with their Team and with the Kitchen Staff to ensure efficient operation of the Restaurant.

GENERAL ACCOUNTABILITIES

(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

  • Recognize guests immediately with a friendly greeting and informs them of daily specials. Comply with company vision and mission by providing exceptional guest service.
  • Assist guests with beverages, demonstrating salesmanship with complete menu and product knowledge.
  • Notify/communicate with the appropriate kitchen staff of any food products that are not properly prepared.
  • Deliver hot and properly plated and garnished meals in a timely manner.
  • Perform as a team, always ready to assist in the team's success.
  • Ensure guest satisfaction through food quality checks and responsiveness to guest inquiries complaints.
  • Maintain a well groomed neat and clean appearance, carrying out duties with attention to sanitation safety.
  • Anticipate, identify and provide for guest needs.
  • Notify Manager of any workplace safety concerns or issues that may arise.
  • Keep and accurate bank and provide correct change to guests.
  • Perform side work duties on daily basis and other duties as assigned.
  • In addition to serving food and beverage, the Restaurant Server will also be tasked with assisting Three Peaks Guests with playing Keno, which includes the following duties:
    • Verify Keno tickets for accuracy
    • Collect the tickets and cash from the Guest
    • Enter in the Keno ticket on the electronic Keno system, while ensuring accuracy
    • Assist guest with any questions regarding Keno
    • Keep an accurate bank and pay out Keno winnings timely and efficiently
  • Other duties as assigned.

WORKING CONDITIONS AND PHYSICAL DEMANDS

Must have ability to:

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  • Must be able to transport trays and/or plates and glassware throughout the restaurant which may weigh up to 50 pounds, as well as serve food items and beverages.
  • Review and comprehend training materials and any other necessary documentation.
  • Take down orders, recite specials and point specific items out on the menu to customers.
  • Must be able to stand and walk throughout an eight-hour shift.
  • Effectively and efficiently move throughout the restaurant and the kitchen area.
  • Communicate effectively with guests, team members, supervisory staff and kitchen staff.
  • Work in an environment that has varying levels of smoke, crowds, and noise the severity of which depends upon customer volume.

JOB QUALIFICATIONS

  • Must be 21 years of age.
  • Familiarity with food, beverage and wine service required.
  • Knowledge of table service procedures and table etiquette.
  • Must have a minimum of two (2) years table service experience.
  • Cash handling experience required.
  • Must interact with Guests and other Team Members in an upbeat and friendly manner.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each employee has the following responsibilities related to compliance with laws and regulations:

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  • Obtain and maintain required Class B Gaming License from the Spokane Tribal Gaming Commission.
  • Must have and maintain a valid food handlers card and a valid liquor license through approved program (MAST).
  • Attend required training sessions offered by the Spokane Tribe Casino.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee's department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management.